Contact, Shipping & Return Information
Contact Us
- This is the best way to contact us!
- Please include your Name, Phone and/or Email, Questions and Comments to: customer@ice-shoes.com
Phone toll-free
- 1-866-383-5885 Mon-Fri, 8:00 am to 5:00pm PST
- 1-805-376-3551 (local)
- 1-805-376-3556 (fax)
- Ice-Shoes.com, 1111 Rancho Conejo Blvd. #405, Newbury Park, CA 91320
Sales Tax
Shipping Policy
Free Shipping to the 50 US states on most orders over $100 (to a single address). We use United States Post Office (USPS) and UPS Ground to ship most of our orders that qualify for Free Shipping. We will use USPS to ship to PO Boxes. USPS and UPS for Alaska and Hawaii.
- Some Bulk Orders could require additional shipping charges. Contact us and we will be happy to work with you to create an affordable and satisfying experience. Thank You!
Ice-Shoes.com ships most orders within 1-2 business days from the date received (excluding weekends and holidays). Most orders (48 states) are received by our customers within 7 business days from the date we ship the order.
Of course, if there are any significant delays we will notify you by email or phone. We appreciate your patience while we fill your order as efficiently as possible.
Return Policy - 100% Satisfaction Guaranteed!
- 30 day money back guarantee.
- If you are not 100% satisfied, Ice-Shoes.com will exchange your product for free or give you a full refund!
- We pay for return shipping charges on damaged goods and replacements we send out.
- Email us at customer@ice-shoes.com. to obtain a Return Authorization number (RA#) from us, and let us know if you want an exchange or refund. We will email the RA# to you and shipping instructions. Please include the RA# with your return.
